13. Cancellation, Refund, and Rescheduling Policy

13.1 Scope of Application

This policy applies to all courses, training programs, events, and services registered for or contracted through the website or registration platform of Awan Training and Consulting, unless specific terms are stipulated for a particular service or program.

Where specific terms are published on the program page, offer, registration form, invoice, or contract, such terms shall be deemed supplementary to this policy and shall apply to the extent that they do not conflict with the applicable laws and regulations in the Kingdom of Saudi Arabia.

13.2 Cancellation of Registration by the Beneficiary

The beneficiary may request cancellation of their registration in accordance with the terms and periods specified for the relevant program or service, through the company’s approved official communication channels.

Cancellation and refund requests shall be reviewed based on the date on which the request was submitted, the nature of the program or service, and whether the beneficiary has commenced using or benefiting from the service, while taking into account the consumer rights established under the applicable laws and regulations.

No provision of this policy shall be interpreted in a manner that diminishes any statutory rights granted to the consumer.

13.3 Refunds

Subject to the cases and exceptions provided for by law, the consumer shall have the right to terminate the contract and receive a refund of the amount paid within seven days from the date of contracting, provided that the consumer has not used or benefited from the service.

Eligible refunds shall be processed in accordance with the company’s approved financial procedures and through a method that complies with the applicable laws and regulations, unless the beneficiary and the company agree on another legally permissible method.

13.4 Non-Attendance or Withdrawal

If the beneficiary fails to attend the program or course on the scheduled date, or withdraws after the service has commenced or after benefiting from it, any refund request shall be subject to the specific terms of the program and the nature of the service provided, without prejudice to any rights granted to the consumer under the applicable laws and regulations.

13.5 Rescheduling or Transfer of Registration

The beneficiary may submit a request to reschedule their registration or transfer it to another date or program. Approval shall be subject to seat availability, the nature of the program, and operational capacity. The company may determine any applicable financial differences resulting from such change and shall notify the beneficiary thereof before approving the change.

A request for rescheduling or transfer shall not become effective until it has been approved by the company and confirmed to the beneficiary through one of its official communication channels.

14. Cancellation or Modification of Programs by Awan

14.1 Company’s Right to Modify or Reschedule

Awan Training and Consulting shall have the right, where required by operational or regulatory circumstances, to reschedule a course or program or modify its date, venue, trainer, or method of delivery, including transitioning between in-person and remote training, provided that such change does not materially alter the nature of the contracted service.

14.2 Program Cancellation

The company may cancel a course or program where its implementation becomes impracticable for justified reasons, including failure to meet the minimum required number of registrations, unavailability of the trainer, operational, regulatory, or technical circumstances preventing implementation, or the occurrence of a force majeure event or any circumstance beyond the company’s reasonable control.

14.3 Beneficiary Rights Upon Cancellation

If the company cancels a paid program or course before its commencement, it shall notify the affected beneficiaries and, depending on the circumstances, offer them one of the appropriate options, including:

• Transfer the registration to a later date or an alternative program, subject to the beneficiary’s approval.
• Retain the amount paid as a credit for future use, subject to the beneficiary’s approval.
• Refund the amount due in accordance with the applicable laws and regulations.

Where a material change is made to the program that substantially affects the contracted service, the beneficiary may request cancellation of the registration and the processing of the amount paid in accordance with this policy and the applicable laws and regulations.

14.4 Force Majeure

The company shall not be liable for any delay or inability to perform resulting directly from events beyond its reasonable control, including decisions or restrictions issued by competent authorities, natural disasters, epidemics, disruption of transportation or public technical systems, and other force majeure events, to the extent permitted by the applicable laws and regulations.

In such cases, the company shall take reasonable measures to mitigate their effects and shall notify beneficiaries of any changes to the program whenever reasonably possible.

14.5 Delay in Providing the Service

If the provision of the service is delayed beyond the agreed-upon date, the consumer’s rights under the E-Commerce Law and other applicable laws shall apply. The law provides for the consumer’s right to cancel the contract when the delay exceeds the statutory period, subject to force majeure cases.

14.6 Notices and Communications

Notices relating to cancellation, rescheduling, or modification of the program shall be sent to the contact details provided by the beneficiary at the time of registration, including email address, telephone number, or other communication channels approved by the company.

The beneficiary shall be responsible for ensuring that the contact information provided is accurate and for updating it when changes occur.

14.7 Applicable Laws

This policy shall be governed by and interpreted in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia, in particular the E-Commerce Law and its Implementing Regulations, as well as other relevant laws and regulations. Mandatory statutory provisions shall prevail over any conflicting provision contained in this policy.